Delivery, Shipping and Returns
Delivery Policy
We take pride in our efficient delivery process for customers located within the Perth region. Once your order is placed, our dedicated team swings into action to process and prepare it for shipment. With our streamlined logistics, we aim to deliver your products right to your doorstep within 2 to 14 days, depending on your order's availability and specific details. Our warehouse team carefully packs your items, ensuring they are well-protected during transit.
We work with reliable local delivery partners who are experienced in handling and transporting goods with utmost care. Throughout the delivery process, you can stay informed with regular updates and tracking information, allowing you to anticipate the arrival of your order. We strive to make your experience with us as smooth and convenient as possible, providing you with quality products delivered in a timely manner.
Shipping Policy
We understand the importance of flexibility when it comes to shipping options. That's why we offer two convenient choices for our valued customers. If you prefer a hassle-free experience, you can take advantage of our bulk shipping service. Our dedicated team will handle the logistics and ensure that your order is delivered efficiently.
Alternatively, if you are located outside the Perth radius or have specific shipping preferences, you have the option to book your own shipping fare. Simply let us know your preferred carrier and arrangements, and we will coordinate with you to ensure a smooth delivery process. For more information on our shipping policy, including estimated delivery times and tracking information, please refer to our dedicated Shipping Policy page.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from JLR Expert Importers. If, for any reason, you are not happy with your order, we offer a hassle-free return and exchange policy. Please contact our customer support team within 7 days of receiving your order to initiate a return or exchange. We accept returns for products that are in their original condition and packaging.
Depending on the circumstances, we may provide a refund or offer an exchange for a different product. Please note that certain products, such as perishable items, may not be eligible for returns or exchanges. For more information on our return and exchange policy, including the process and any applicable terms and conditions, please refer to our dedicated Return & Exchange Policy page.