Frequently Asked Questions
We are an Australian-based importer and wholesaler of premium Filipino grocery products and Korean cosmetics. From pantry essentials to health and beauty favourites, we deliver trusted brands to households and businesses nationwide — and soon, New Zealand.
Yes! Our online store is open to everyone. Whether you’re craving snacks from home or stocking up on essentials, we deliver Australia-wide, right to your doorstep.
Absolutely. We deliver to all Australian states and territories, including remote and regional areas. Shipping is calculated at checkout, and wholesale delivery can be quoted directly.
We work directly with trusted suppliers and manufacturers, ensuring each product meets our standards for authenticity, freshness, and compliance. All items are carefully inspected and stored in our Perth warehouse before dispatch.
Some are. Please refer to product labels in our store or contact us if you have specific dietary or certification needs.
Yes, we love hearing from our community. If there’s something you’re missing — whether it’s a delicacy from your province or a nostalgic treat — let us know. We regularly evaluate requests through our supplier network.
Yes, we welcome wholesale partnerships — whether you’re a Filipino store, supermarket, restaurant, caterer or event organiser. We offer competitive pricing and require a minimum order quantity. Contact us for a friendly quote.
Yes! We’re expanding our network and invite interested online resellers to join. Get in touch to explore exclusive pricing, logistics support, and co-branded marketing options.
Yes. We can provide digital catalogues, product images, and point-of-sale materials to support your growth.
All products undergo strict checks before dispatch. We also maintain strong supplier partnerships and adhere to proper handling, warehousing, and documentation procedures.
We do. As a growing importer, we understand operational challenges. Contact us to discuss bulk supply, storage, or third-party logistics options for your business.
Shipping is calculated at checkout based on your location and order size. Bulk or wholesale orders are quoted separately for best value.
Orders are dispatched from our Perth warehouse within 1–3 business days. Delivery times vary depending on your location, typically 2–7 business days.
Yes. Once your order is dispatched, you’ll receive a tracking number to follow its journey to your home or store.
We accept Visa, Mastercard, PayPal, and other secure payment options at checkout.
STILL HAVE QUESTIONS?
We’re here to help. Reach out via email at admin@jlrexpertimporters.com.au or call us on 0410 028 713 — we’d love to hear from you.
