Customer Support

Welcome to Customer Support at JLR Expert Importers! We value your satisfaction and aim to provide you with the best support throughout your journey with us. Our dedicated Customer Support team is here to assist you with any inquiries, concerns, or feedback you may have. Whether you need assistance with placing an order, tracking your shipment, or seeking product recommendations, we are here to ensure your experience with JLR Expert Importers is smooth and enjoyable.

We're Here to Help!

Please complete the form with any inquiries you may have, and we will respond to you promptly.

Chat with Our Support Team

Connect with our knowledgeable support team through our convenient chat feature for prompt and personalised assistance with any inquiries or concerns you may have.

Location

Visit our JLR Expert Importers Warehouse located at National Storage Embleton, Perth, where you can find us at 197 Beechboro Rd N, Embleton WA 6062.

FAQ

Frequently Asked Questions

What types of products do you import?

We specialise in importing a wide range of Filipino dry goods and products, including canned goods, snacks, beverages, condiments, and more.
Do you only sell products in bulk at JLR Expert Importers?

Yes, we do! We understand the needs of businesses and individuals looking to purchase products in large quantities, and we are here to cater to those requirements. Whether you are a business owner or an individual customer, feel free to contact our team for any bulk purchase inquiries you may have. We are here to assist you in fulfilling your product needs on a larger scale.
Are your products authentic Filipino brands?

Yes, we take pride in sourcing and supplying authentic Filipino brands that bring the true flavours and essence of the Philippines to our customers.
Do you offer international shipping?

Currently, we primarily serve customers within Australia. We do not offer international shipping, but we are continuously expanding our services to reach more customers.
What is the shelf life of your imported products?

Our imported products have varying shelf lives, which are clearly indicated on the packaging. We ensure that all products are well within their expiration dates when they reach our customers.
Can I request specific products that are not listed on your website?

Absolutely! If you have specific product requests, feel free to contact our customer support team. We will do our best to accommodate your needs. We can also source entertainment-related products and toys from the Philippines. Kindly let our team know.
What payment methods do you accept and do you offer AfterPay methods?

We accept various payment methods, including credit/debit cards and bank transfers. Our services provide secure payment options for a seamless shopping experience. We also offer AfterPay methods. Kindly contact our team regarding these services.
How long does shipping or delivery times take?

Shipping times may vary depending on your location within Australia. Generally, we personally deliver your orders to you and your store. You can expect your order to arrive within 2-7 business days after it has been processed.
Can I visit your warehouse to purchase products directly?

Yes, you are welcome to visit our warehouse at the National Storage Embleton, Perth location during our business hours to purchase products directly. Please check our website or contact us for the opening hours.
I'm planning to open a Filipino-Asian store. Can JLR Expert Importers provide guidance on product selection?

Absolutely! We have extensive knowledge of the Filipino-Asian market and can help you choose the right products that cater to your target audience. Our team can provide recommendations based on popular items, market trends, and customer preferences.
I need assistance with sourcing specific Filipino-Asian products for my store. Can JLR Expert Importers help?

Absolutely! We have a wide network of trusted suppliers in the Philippines, and we can assist you in sourcing specific products that align with your store's requirements. Our team will work closely with you to fulfill your product needs and ensure a seamless supply chain.